TERMS OF SERVICE
Welcome to the website of BEHENSKÝ & PARTNERS s. r. o., law firm. We want you to feel comfortable using our online legal services and to have all the information you need. These terms explain how working with us works.
1. Who we are and how we can help
We are BEHENSKÝ & PARTNERS s. r. o., law firm, with registered office in Prague (Blažimská 1781/4, Prague 4, postcode 149 00), company ID 032 10 677, registered in the Commercial Register kept by the Municipal Court in Prague, file ref. C 228690. We aim to provide legal services quickly, conveniently and professionally — whether you need legal advice or a consultation, document review and drafting, or representation before a court, the police or another authority.
2. How to instruct us
Instructing us is straightforward. Send an enquiry by completing the contact form in the “Online services” section of our website, or book an online meeting in that section via MS Teams. After we receive your enquiry we will respond as soon as possible, assess what you need and send you a proposal including fees.
If you accept our proposal, you pay according to the pro forma invoice we send — by doing so you accept our offer and a contract is formed. The terms of our cooperation are set out here; where something is not covered, we follow Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 85/1996 Coll., on the legal profession, as amended.
Until you pay the pro forma invoice, our relationship is non-binding and you have no obligations; equally, we are not obliged to provide any services regardless of urgency. Once you pay the pro forma invoice, the contract for legal services is effective and we must act professionally, protect your interests and avoid causing you harm.
We may also refuse to provide a legal service if that is not possible, for example for capacity reasons, because your interests conflict or may conflict with those of another client or with our interests, or because you ask for a service for which we lack sufficient experience or specialist knowledge.
3. How legal services are provided
We provide services online, so you do not need to travel. After payment we start work on your matter. We send legal advice, documents or consultations electronically or discuss them in a video call.
If you prefer a traditional in-person meeting, that is possible by prior arrangement. Please note it may slightly extend the time needed to handle your request.
4. Fees and payment
Before we start work we always send a fee proposal (pro forma invoice) so you know exactly what you will pay. We usually base fees on an hourly rate. For video calls where length cannot be estimated in advance, we set a deposit based on the expected duration and after the call we bill the time actually spent. Time is rounded up to each started half hour. If we have not agreed a fee but you have received performance for which a fee is due, we set it according to Decree No. 177/1996 Coll., Attorney’s Tariff.
You pay in advance according to the pro forma invoice. After the service is completed you receive a final invoice. We send all invoices electronically to save paper and reduce environmental impact.
Important: We are VAT payers; unless stated otherwise, prices are shown excluding VAT, which must be added at the rate set by law, as with any other service or goods. The exception is the price for an online MS Teams meeting, which we state inclusive of VAT to avoid confusion when booking. We always tell you in advance the price excluding VAT, the VAT amount and the total.
The fee does not include additional fees or costs that may arise during the service (e.g. court or administrative fees, travel). We will inform you of these in advance once we know they will arise and include them in the final price only with your consent. If payment is necessary to complete the legal service we provide and you cannot or will not pay, we may have to stop the service. In that case we will invoice only the work performed up to that point.
5. Privacy
Your privacy is a priority. Information you provide is kept secure and processed in accordance with applicable law. If you have questions about how we handle your data, we will be glad to answer.
Personal data: We process your personal data only to the extent necessary to perform the contract and in line with Czech and European law, in particular the GDPR.
6. If something goes wrong
If you are not satisfied with our work, contact us and we will try to resolve the situation as soon as possible. You may send complaints to info@akbehensky.cz; we will deal with them promptly, within 30 days at the latest. On request we can provide written confirmation of receipt and of how the complaint was handled.
Consumer disputes: If you cannot resolve a dispute with us to your satisfaction, you may turn to the Czech Bar Association, which is responsible for out-of-court resolution of consumer disputes concerning legal services. More information is available at www.cak.cz.
7. Cancelling the contract
If you change your mind and wish to withdraw from the contract, and you use our legal services outside your business, you have the right as a consumer to withdraw within 14 days of concluding the contract if we have not yet started work on your matter. If you withdraw after we have started, we will refund a proportionate amount according to the work already done. Given the nature of legal services, payment of the pro forma invoice is also treated as your express request that we begin providing the service without waiting for the withdrawal period to expire.
How to withdraw: Inform us by e-mail at info@akbehensky.cz. We will refund payment to the account from which you paid, no later than 14 days after receiving your notice.
8. Communication
We are happy to communicate electronically — it is fast and efficient. We send important documents and information to the e-mail you provide in your enquiry, or via the data box; if agreed, we use platforms such as Skype, WhatsApp or MS Teams. If you prefer post, that is possible too, and related costs will be charged.
Postal address: BEHENSKÝ & PARTNERS s. r. o., law firm, Blažimská 1781/4, Prague 4, postcode 149 00.
9. Final provisions
If you have any questions or need clarification about our services or these terms, please contact us. Your satisfaction is our priority and we want you to have the information you need.
Effective date: These terms are effective from 20 August 2024. We will notify you in advance of any changes; if you do not agree, you may terminate the contract.
Kind regards,
BEHENSKÝ & PARTNERS s. r. o., law firm
JUDr. Filip Behenský, attorney and managing director